Refund policy

Return Policy Overview:

• Due to the nature of our handcrafted tassel backdrops, we regret that we are unable to accept returns or exchanges at this time.
• We take great care to ensure the quality of our products before they are shipped to our customers. However, if you have any concerns about your order, please reach out to our customer service team on our Contact page within 30 days of receiving your order.

Damaged or Defective Items:

• In the rare event that your tassel backdrop arrives damaged or defective, please contact us immediately upon receiving the item.
• We will work diligently to address the issue and provide an appropriate resolution, which may include a replacement or a refund at our discretion.

Cancellation Policy:

• Orders cannot be cancelled once they have been processed and shipped. Please ensure all details are correct before confirming your purchase.

Refunds:

• Refunds are only applicable in cases where the product is damaged or defective upon arrival, and a replacement is not possible.
• Refunds will be issued to the original payment method used during the purchase.